Self-service options are available 24 hours a day, 7 days a week. The FMIX hours of operation are Monday through Friday, 8:00 am to 7:00 pm Eastern Time. Our chat service is available 9:00 am to 5:00 pm ET Email: Click to chat with a Specialist.The FMIX also connects customers with technical experts specializing in subjects like modeling, GIS mapping, insurance underwriting and claims, and the Hazus loss-estimation software. With Risk Rating 2.0: Equity in Action, FEMA addresses rating. Property owners, insurance agents, and lenders can use flood maps to determine flood insurance requirements and policy costs. Specifically, flood maps show a community’s flood zone, floodplain boundaries, and base flood elevation. The FMIX provides the full range of information you need to make informed decisions about both insurance and risk to protect the life you’ve built. Flood maps show a community’s risk of flooding. Specialists at the FEMA Mapping and Insurance eXchange (FMIX) Customer Care Center can help you with questions about flood mapping and insurance.
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